Cancellation and Return Policy
When and how can I cancel an order?
You can initiate the cancellation of your order if your order is in one of the status "pending" or "under processed". Shipped/delivered order can’t be cancelled.
Can I return the product once I receive it?
Due to Hiegine reason we do not accept the product once it's dispatched to the customer and opened by the customer.
Please note that the following represent our legal terms and conditions:
color & Description
Product details or specifications (for instance weight, color, hand-work details, size, etc.) quoted with the product displays are only approximate values.
While every effort is made to accurately reproduce colors, there may be minor variations in the color of the actual product because of the nature of fabric dyes, weather at the time of dyeing and differences in the display output due to lighting, digital photography, color settings and capabilities of monitors. A customer must place an order keeping in mind that is there is always a possibility of variation in color as seen on a computer screen against the actual color of the outfit received. We firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for FantasyKeeda.com to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color in different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and establish that every customer who orders any outfit from FantasyKeeda.com is aware of this genuine problem. While ordering on the Internet, we suggest that customers should be extra careful and remember the following
1. Red, maroon and orange are most liable to look a different shade than any other colors. For example, if you photograph or scan a red garment from a digital camera most of the time it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, there is still no foolproof solution available at the moment to this problem.
2.Sometimes green and blue shades also overlap. The same is the case with off-white, white and cream colors.
3.Sea Green color sometimes looks Aqua blue and vice-versa.
4.Some fabrics like Lace, Spandex all have a textured effect where we can see the weaving pattern & threads visible in different directions. This is an inherent characteristic of these fabrics and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
5.Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, hand woven handloom products will always have minor variations with the garment as they are not made by machines. The finish of handicrafts cannot be compared with machine-finished products as this raw finish is the beauty of the handicraft items.
Beads and Sequins Missing or Coming off
We believe that customers who are ordering items with sequins and beaded embroidery are aware that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided. Many times a more than usual amount of sequins beads come off during a strict physical checking of the item at customs while in transit. Sometimes it may happen that you open a box and find some pieces falling on the floor. Or you wear the dress and in a few hours you might lose some of them. Do not over-react: if you look closely at any such dresses worn by others, you will most certainly find pieces missing or coming loose.
Received Wrong item
Item Received Wrong Item If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email us at contact@FantasyKeeda.com within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you email us, we'll give you instructions on how to proceed. In the case of genuine complaints - We will send you a replacement item by express shipping at the earliest with no extra shipping cost to you
- If the original ordered item is no longer available then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange. - If you do not want any alternate item then we will refund you in full or give you a gift card with no deduction whatsoever.
-Or any other amicable resolution as mutually agreed with you. Here Are Some Important & Helpful Guidelines on Returns Always email us first if you have a problem on FantasyKeeda.com Always be sure to report your problem within 24 hours of receiving the item in question
- It's very important that you DO NOT send the item back to us until you have our confirmation to do so. Never send back an item without consulting us. Please note that no credit or replacement shall be given on such items.
- If there is any problem associated with your order or package, makes sure that you report about it as soon as possible. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
- Always return your items using registered airmail/ courier as advised in our return authorization mail.
- Any shipping costs of sending back to India above what the customer paid for shipping charges while receiving them from India are the responsibility of the customer
- We request you to return your order within 7 working days of confirmation from our end, with original packing & in original condition (please do not send worn, washed, used or altered items). Please ensure that you have included a copy of the invoice that you originally received.
- We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from recurring in the future.
- As safe delivery to you is our responsibility, in the same way sending back the concerned item safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So please make sure that you send the package through suggested postal/ airmail/ courier service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
- Please mark the items as defective returns and not for sale on the shipping label and declare a low nominal value.
Dissatisfaction with sizing and styling of stitched items
We believe that our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be created. If you have time and access to a local stylist/ tailor. We strongly suggest that you buy un-stitched items from us and get them tailored by your personal stylist or boutique If you do not have access to a local stylist/ tailor
- Try to choose the standard size options from our size chart rather that choosing customization option
- If you can, please send us your best fitting garment as a sample we do everything possible that the stitched items shipped to you as per measurements/ sizing submitted by you.
In case you do find that the stitched item received by you is not as per sizing/ measurement submitted by you, please do write to us at contact@FantasyKeeda.com.
If the error is ours
- We will do free alterations & modifications. We will bear the shipping charges - Or send free replacement if it is not possible to repair. We will bear shipping charges.
-If an exact replacement is no longer available then we will request you to choose an alternative item from our website. - No refund can be issued under any circumstances.
- We will request the customer, you to ship back the item to us in India for alterations at our cost or arrange a pick it up from your their address and send it back after correction. If it is not possible to correct then we will ship replacement item with no extra cost to you.
Item availability failure
In case of multiple goods being ordered, if the delivery is not possible for certain items, customers will be requested to select alternate items. If no alternate selection is desired by the customer then the money will be promptly refunded against the non-delivered goods or services along with savings in shipping charges.
Be Extra Alert when Accepting Parcel from Courier
If the outer packing is damaged or tampered with, do verify the items quality and quantity against the invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery. Also lodge a formal complaint with the local courier agency office so that we may sort the issue out with them.
Your statutory rights are not affected.